FAQs
How do I download Zoom?
To download Zoom onto your desktop, follow this link: https://zoom.us/download
Step-by-step:
- Click the link
- A web page should open. If you have Zoom on your device, click launch Zoom.us. If you don’t have Zoom, follow the below steps
If you don’t have Zoom on your device:
- Click join from your browser. If you can’t see this option, click on the download & run Zoom button, and then click join from your browser at the bottom of the screen
- Follow the on screen instructions to enter your name and/or email address, and prove you’re not a robot
- You will then be taken to the Zoom call
I’ve downloaded Zoom, how do I join the Zoom call?
To join the call, please click the link from your email, which should open in your web browser. Your browser will then prompt you to open Zoom (if you have it installed on your device) or to join the call from your browser.
Alternatively, you can open the Zoom application, click ‘join a meeting’, and enter the meeting ID and password.
Why can’t I hear the other singers in the session?
Unfortunately, the time delay on Zoom means it’s impossible for everyone to sing at the same time. To solve this, everyone is muted during sessions so you can sing along and learn at home without distraction.
I can’t see the music properly on Zoom – how do I fix this?
There are two View settings on Zoom – ‘Gallery View’ and ‘Speaker View’. Please make sure you select the ‘Speaker View’ setting on Zoom once the workshop has begun, to ensure that you see the session properly. You change your View settings by clicking the icons in the top right-hand corner of your screen.
Sometimes, other participant’s faces can cover the right-hand side of the screen when the sheet music is being shared on-screen. If the faces are obscuring your view of the music, you can remove them by either minimising the thumbnails, or clicking ‘View Options’ at the top of the screen and selecting ‘Side-by-Side’ mode.
Will the Zoom sessions be accessible?
We will be captioning all Zoom sessions. To enable the captions in Zoom, click on the ‘CC’ button which is to the right of the ‘Record’ button. You can then follow every word being spoken – this can be useful if you are hard of hearing or listening in a noisy environment.
