FAQs
How do I download Zoom?
To download Zoom onto your desktop, follow this link: https://zoom.us/download
Step-by-step:
- Click the link
- A web page should open. If you have Zoom on your device, click launch Zoom.us. If you don’t have Zoom, follow the below steps
If you don’t have Zoom on your device:
- Click join from your browser. If you can’t see this option, click on the download & run Zoom button, and then click join from your browser at the bottom of the screen
- Follow the on screen instructions to enter your name and/or email address, and prove you’re not a robot
- You will then be taken to the Zoom call
I’ve downloaded Zoom, how do I join the Zoom call?
To join the call, please click the link in your e-ticket, which should open in your web browser. Your browser will then prompt you to open Zoom (if you have it installed on your device) or to join the call from your browser. Alternatively, you can open the Zoom application, click ‘join a meeting’, and enter the meeting ID and password.
If you can’t find the email with your e-ticket attached, check your spam folder or search for emails from ‘tickets@boxoffice.operanorth.co.uk’. E-tickets can also be downloaded from your Account online, under the ‘E-tickets’ section.
What will happen when I join the Zoom call?
Please join the Zoom call no more than five minutes before your booked slot. When you join the Zoom call, you will be placed in the waiting room before being admitted to the meeting where you will be greeted by your Opera North host and performer.
I can’t see the performer properly on Zoom – how do I fix this?
There are two View settings on Zoom – ‘Gallery View’ and ‘Speaker View’. Please make sure you select the ‘Speaker View’ setting on Zoom once the performance has begun, to ensure that you see the artist properly. You change your View settings by clicking the icons in the top right-hand corner of your screen.
I have an accessibility requirement, who can I contact?
Please contact us on boxoffice@operanorth.co.uk or 0113 223 3600 if you have an accessibility requirement.
Can I watch with someone else?
You can watch with other members of your household on the same screen, the more the merrier! However, the Zoom link should only be used on one device.
An adult must be present if a performance is booked for someone aged 16 or under.
It’s the day of my booked performance and I’m having internet issues, what should I do?
Please let us know as soon as possible, and we’ll see if we can book you in for another slot. Contact us via boxoffice@operanorth.co.uk or 0113 223 3600.
Will there be other audience members watching the same performance as me?
No, your performance will just be for you! There will be three people on your Zoom call – yourself, an Opera North host and a member of the Orchestra or Chorus of Opera North.
