Tickets & Visit FAQs

How can I buy a ticket?

Online
Tickets can be purchased online via our What’s On page. Select an event to view performance dates and booking options.

Telephone
Call 0113 223 3600.

In person
32 New Briggate, Leeds LS1 6NU

Booking fees

Opera: A non-refundable £2.25 per ticket booking fee applies to all tickets booked over the telephone or online for events at Leeds Grand Theatre. This includes those purchased as part of a Full Season Package or Create Your Own Package. Please note, some discounts are not available online, see details below.

Howard Assembly Room: A non-refundable £1.00 per ticket booking fee applies to all events in the Howard Assembly Room. Please note, some discounts are not available online, see details below.

Box Office opening hours
Visit our Contact Us page.

Payment methods

We accept all major credit cards (except American Express), Opera North Gift Vouchers or Theatre Tokens. We also accept cheques. Please note, we are currently not accepting cash.

Where is my confirmation email?

Confirmation emails and Print at Home tickets (if selected) are automatically emailed to you. If you can’t find the email, check your spam folder for the email and add ‘tickets@boxoffice.operanorth.co.uk’ to your contacts. Print at Home tickets can also be downloaded from your Account online, under the ‘Print at Home Tickets’ section.

We can also resend the confirmation email to you, just contact us at boxoffice@operanorth.co.uk

Using your account

To log in, register, or reset your password, follow the Account link on the top left-hand corner of your screen.

Log into your account to amend your contact details and preferences, to download and print tickets, and to access priority booking or membership discounts when purchasing tickets.

Receiving your tickets

E-tickets

• Wherever possible tickets will be sold online and e-tickets will be used.
• Leeds Grand Theatre and the Howard Assembly Room: ticket scanners are used on entry, so e-tickets can be downloaded to present on a mobile device, or printed out.
• All other venues: check the details on your e-ticket – you may need to print out your ticket to present as a paper copy.

Tickets by post
Tickets are sent via 2nd class post with a delivery fee of £1.50, and will arrive at least a week before your chosen performance, dependent on the booking date.

Collect tickets from Box Office in person
From 32 New Briggate, Leeds LS1 6NU

Refunds, exchanges & cancellations

If a performance is cancelled or abandoned when less than half the performance has taken place, bookers are eligible for a full refund. You may be offered alternative options including credit on your account for a future purchase, gift vouchers, making a donation or supporting the organisation by for example, becoming a member.

For more information please see our Terms & Conditions or email boxoffice@operanorth.co.uk.

Gift vouchers & memberships

Gift vouchers and memberships are available to purchase online, over the phone or in person.

Theatre Tokens are also accepted. To redeem, please contact our Box Office directly by emailing boxoffice@operanorth.co.uk or on 0113 223 3600.

Using credit

How can I check my credit balance?
Log in to your Opera North account and select ‘Account Credit’.

How to use my credit online
Log in to your Opera North account.

Choose the performance you would like to attend, select your seats, and proceed to ‘Checkout’.

Once you reach the ‘Order Summary’ section of the checkout, you will see a small check box marked “Use available credit to pay for this order” above the total balance.

Fill this check box; you should then see the value of your credit appear in the ‘Credit’ field, and the total amount to pay will reduce accordingly.

If there is any outstanding balance, enter your payment details to complete your order.

Getting here

The Howard Assembly Room and Leeds Grand Theatre are on New Briggate, approximately 5-10 minutes walk from buses and 15 minutes walk from the train station. Most buses to the city centre stop nearby on The Headrow, Vicar Lane and Boar Lane. Full details of public transport options in Leeds.

Read or listen to our guide notes for getting to and around the Howard Assembly Room and Howard Opera Centre.

At Opera North we’re committed to reducing our carbon footprint. If you have suggestions for more ways we can help you to travel more sustainably, we’d love to hear from you at feedback@operanorth.co.uk

We encourage staff and audiences to minimise car travel, but recognise that driving to the theatre may be the only available option for some. To help you have a smooth journey to performances, we will continue to offer parking information alongside car sharing and public transport options.

More information

Discounts & concessions

Terms and conditions apply. All discounts are subject to availability. Qualifying essential companion ticket free. Only one discount per ticket, discounts cannot be used retrospectively. Proof of status must be shown – some discounts are not available online.

Leeds Grand Theatre

All discounts exclude A and E.

A non-refundable £2.25 per ticket booking fee is added to discounted tickets unless otherwise stated.

New to opera: £20 tickets for members of our Try It ON scheme

Families and young people:

Children aged up to 18: £10 tickets. Collect from Box Office only, you may be asked to show ID to prove age.

Ages 16-20 independent opera goers: free tickets with our Under 30s scheme. 2 tickets per opera: each person using a ticket bought as part of the membership must show ID to prove age/full-time student status. Collect from Box Office only.

Aged 21-29/full-time students: £10 tickets for members of the Under 30s scheme. 2 tickets per opera: each person using a ticket bought as part of the membership must show ID to prove age/full-time student status. Collect from Box Office only.

Schools: £10 tickets Monday to Friday, price bands C or D, plus free teacher ticket for every 10 booked (no booking fee).

Magic Flute Lite Schools: £8 tickets, plus free teacher ticket for every 10 booked (no booking fee).

Pension Credit, Disability Living Allowance, Leeds Card Extra, Personal Independence Payment, Attendance Allowance and Universal Credit: £10 tickets (Bands B-D, excludes Dress Circle, no booking fee).

Retired over 65, Leeds Card holders: £2.50 off tickets Monday to Friday.

Groups: book now and pay later, giving you flexibility to adjust group numbers closer to the show, knowing you have secured the best seats.

2024 – 2025 opera season

• Groups of 6+ people: Save 5% on your tickets
• Groups of 10+ people: Save 10% on your tickets
• Groups of 20+: Save 12.5% on your tickets, plus one free organiser ticket
• Groups of 30+: Save 15% on your tickets, plus one free organiser ticket and 15 complimentary programmes

People with disabilities: free qualifying essential companion ticket. Wheelchair spaces from £16. Stalls seats for people with disabilities using audio description/sign interpretation £25 with a free qualifying essential companion ticket. Sign up to our Access membership scheme to receive your discount online.

Discounts are also available for members of our Community Partnerships Scheme.

Howard Assembly Room

Under 30/Full-Time Students: £10 each for tickets over £10 plus additional discounts when you join Opera North’s free Under 30s scheme.

18/Under: £10 each for tickets over £10

Leeds Card Holders: £1.50 off tickets priced £15 and above

Pension credit, Disability Living Allowance, Leeds Card Extra, Personal Independence Payment, Attendance Allowance and Universal Credit: £10 each for tickets priced £15 and above

People with disabilities: free qualifying essential companion ticket. Sign up to our Access membership scheme to receive your discount online.

Kirklees Concert Season

Under 30s/full-time students: £4 tickets for Under 30 members.

Under 16s: £1 tickets.

Concessions (Retired over 65, Income support): £11-24.

Available to book through Opera North Box Office or Kirklees Town Hall Box Office.

Seating

Leeds Grand Theatre: All restricted view seats vary but as a guide, seats marked ‘Restricted View’ in the Dress and Upper circles are generally restricted by a pillar, and in the Balcony because they have a side view of the stage. Box seats also have a side view of the stage and sight-lines may be obscured by the sides of the Box. For more information about seating, please contact our Box Office.

If you would prefer seats with more leg room, we recommend not booking seats on the front row of any level, apart from the Stalls.

Programmes

For Leeds Grand Theatre performances, you can pre-order your programme with your tickets for collection free of charge from the Opera North and Howard Assembly Room Box Office, or sent to you for a £2.50 delivery fee (waived for Package bookers). Pre-ordered programmes will be sent out approximately 1 week before the performance.

Access

We offer a range of services including accessible performances, information in different formats including audio and large-print, accessible versions of our digital content, an Access Membership Scheme so you can book online with the relevant discounts (for Leeds venues), and detailed information on the venues so you can plan your visit.

In Leeds Grand Theatre, people receiving Pension Credit, JSA, ESA, Income Support, Incapacity Benefit, Disability Living Allowance or Leeds Card Extra card holders can buy best available tickets for £10 (Price Bands B-F, excludes Dress Circle) or in the Howard Assembly Room, get £4 off tickets £15 and above.

Read or listen to our guide notes for getting to and around the Howard Assembly Room and Howard Opera Centre.

Visit our Access page to find out more.

Lost property

All found items in the Howard Assembly Room will be submitted to the Box Office, or if found in the Howard Opera Centre it will be submitted to Reception. All lost property will be logged and stored appropriately.

Items will be stored for a maximum of 8 weeks.

Reasonable attempt will be made to identify the owner of the found property if there are identifying features/contact details which allow us to investigate further.

After the 8-week period – items will be taken from secure storage and the following applied.

• Personal Identification – reported to relevant body immediately and after the 8-week period we will seek advise on how to dispose by the relevant body.
• Keys – destroyed and securely disposed of.
• Bank Cards – reported to the bank immediately and advised on disposal by the bank.
• Purse/Wallet – all personal information destroyed and then treated as a general item.
• Clothing – Stored for 8-week period, then donated to local charity shop.
• Medicine – Stored for 8-week period, then given to pharmacy to dispose of safely.
• All other general items – Stored for 8-week period then disposed of at the venue discretion.

Still have a question?

If you can’t find what you’re looking for our Box Office team are happy to help with any questions you might have. Call 0113 223 3600 or email boxoffice@operanorth.co.uk.

Information last updated 11 March 2024.